ONLINE RETURN POLICY:
We accept returns postmarked within 10 days of the delivery date. Returns must be returned unworn, unwashed, and with the original tags still attached. Items that are returned with obvious use, makeup or deodorant stains, perfume smells, cigarette smoke, body odor etc. will be subject to rejection.
We do not allow returns or exchanges on Sale Items or Accessories (jewelry, scarves, hair accessories, hats, handbags, seasonal items, bralettes, shoes, etc.)
Refunds are issued to the original form of payment or in the form of an online store credit. Refunds can not be issued to alternate cards or different forms of payment.
You may initiate an online return through our Returns Center:
All items must be mailed back to Redefined Boutique Online or returned to our store with your invoice. Returns must be postmarked or returned in person to our storefront (1835 Madison Street, Suite C, Clarksville, TN 37043) within 15 days of the delivery date. If returning to our storefront, your return will be processed within 5-7 business days and refund will be issued to the original form of online payment. We will charge a $5 Restocking Fee for all In-Store Returns taken from your total refund. We CAN NOT give cash back.
Customers are responsible for the shipping and handling of the returned item. We do however, ship most of our clothing items in resealable mailer envelopes. Original and return shipping fees are non-refundable. If your return does not meet the above criteria, do not attempt to return it, as it will be rejected. Cost of the re-shipping of a rejected item will be the responsibility of the customer.
Once we have received your return, please allow for a 3-5 day processing window. You will receive an email confirming your return request, its process, and your credit once your order has been processed and your credit applied.
If you have RECEIVED a damaged item, please email us at firstname.lastname@example.org with "Damaged Item" in the Subject Line. Please include your order number and the Item name of the damaged item. Also, attach a picture of the damage with TAGS ATTACHED so that we can assess how to reconcile. Do NOT attempt to return a damaged item without tags attached. We are not responsible for damages caused by wash or wear of your item. Please follow all Care Instructions on the inner tag of your clothing.
HOW DO I RETURN AN ITEM TO BE SHIPPED?:
To return items, please ensure that the above criteria is met. After verifying, visit our Return Center (redefinedboutiqe.returnscenter.com) and follow the prompts to start the process and print your return label. Please ship your return in either its original package or packaged so that it will not get damaged in shipment. We are not responsible for items that are lost or damaged while in-transit to us.
Once your return is packaged and ready to ship with the return label attached, take your package to your local USPS post office to ship.
Redefined Boutique Online
1020 Industrial Drive, Suite 120
Pleasant View, TN 37146
Once we receive your return, it will be processed within 3-5 business days. After your return is processed you will receive an email with a store credit or refund for the amount of your returned item(s) and any applicable taxes and directions on how to obtain that credit. Shipping charges are non-refundable and will be taken out of the amount returned to your original form of payment.
HOW DO I RETURN AN ITEM IN-STORE?
Make sure your return meets all of the criteria above. If so, bring in the item you wish to return with your original invoice and the item you'd like to return circled. Also write the reason for the return. Our staff will inspect the item before you leave to ensure that it meets our return requirements. If so, we will process your return in 3-5 days and refund the amount (minus $5 restocking fee) to the original form of payment. You will receive an email confirming return. Items can NOT be returned in-store for Gift Cards, Cash or Instant Credit. Damaged items with tags attached will not be subject to the Restocking Fee.